Privacy Policy

Effective date: April 15, 2026

This Privacy Policy describes how Zeno AI Search Bar ("we", "our", or "us") collects, uses, and protects information when merchants use our Shopify app.

1. Information We Collect

To provide app functionality, we may collect and process:

• Store information (shop domain, app installation details).
• Product catalog data needed for search indexing (such as title, handle, vendor, tags, inventory-related fields, and selected metafields).
• Search analytics data (search terms, result counts, timestamps, and app configuration usage).
• Technical and billing data required for subscription and usage-based billing.

2. How We Use Information

• Provide semantic search, filters, and product discovery features.
• Generate and maintain search indexes for faster and more relevant results.
• Operate billing, plan validation, and usage tracking.
• Monitor app performance, reliability, and security.
• Provide merchant support and troubleshoot issues.

3. Data Sharing

We do not sell merchant or customer personal information. We may share data only with trusted service providers required to run the app (for example, hosting, database, vector search, and AI processing providers), and only to the extent necessary to deliver app functionality.

4. Data Retention

We retain data only as long as necessary to provide app services, comply with legal obligations, resolve disputes, and enforce agreements. If the app is uninstalled, associated store data is deleted or anonymized within a reasonable period, unless retention is required by law.

5. Security

We use reasonable administrative, technical, and organizational safeguards to protect data. However, no method of transmission or storage is completely secure.

6. Merchant Rights

Merchants may request access, correction, or deletion of store-related data by contacting us. We will respond in accordance with applicable laws and Shopify requirements.

7. International Transfers

Data may be processed in countries other than the merchant's jurisdiction. Where required, we use appropriate safeguards for cross-border transfers.

8. Children's Data

Our app is intended for businesses and is not directed to children. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

10. Contact Us

For privacy-related questions or requests, contact us at: support@zenotechs.com